Privacy Policy
Effective Date: June 16, 2025
Company: Knower Tech
Location: Edmonton, Alberta, Canada
This Privacy Policy explains how Knower Tech ("Company", "we", "us", or "our") collects, uses, discloses, and protects your information when you use the Ads Copilot Chrome extension (the "Application", "Extension", or "Service"). By using our Application, you agree to the terms of this Privacy Policy and our Terms of Service.
1. Information We Collect
We collect the following types of information through your use of the Application:
a. Usage Data
- Interactions with the Application (e.g., features used, queries entered, session duration)
- Diagnostic and performance data
- Aggregated and anonymized usage statistics
- Sign up including email, password and user name
b. Device & Technical Data
- Browser type and version
- Operating system
- Device identifiers (e.g., Chrome extension ID)
- IP address
c. Voluntary Information
- If you contact us (e.g., for support), we may collect your name, email, and any other information you provide.
2. How We Use Your Information
We use your information to:
- Operate, maintain, and improve the Application
- Develop proprietary datasets and inform product innovation
- Analyze user behavior to optimize features and performance
- Provide monthly usage analytics to individual users or companies about their own activity (e.g., usage summaries, performance trends, and optimization suggestions)
- Conduct internal research and analytics
- For Marketing and Promotional Communications: With your permission, we may use your Account Information to contact you about other relevant products, services, or offers from Know Company. You may withdraw your consent at any time (e.g., via an "unsubscribe" link).
- Detect and prevent misuse or abuse of the Application
- Fulfill legal and regulatory obligations
We do not sell or rent your personal data.
3. Legal Bases for Processing (for users in the EU/EEA)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Consent (e.g., for marketing or analytics where required)
- Performance of a contract (e.g., providing the service)
- Legitimate interest (e.g., fraud prevention, product improvement)
- Legal obligation (e.g., responding to legal requests)
4. Sharing of Information
We may share data as follows:
- With Affiliates and Contractors: For service delivery and support, under strict confidentiality obligations.
- With Legal Authorities: When required to comply with applicable laws or regulations.
- With Third-Party Service Providers: For analytics, hosting, or infrastructure services, under data protection agreements.
- In Corporate Events: If we merge, acquire, or are acquired, data may be transferred as part of that transaction.
We may also share anonymized and aggregated data publicly or with partners, provided it does not identify individuals.
5. International Transfers
We may transfer your information to countries outside of your country of residence, including Canada and the United States, where privacy laws may be different. Where required, we use appropriate safeguards (such as standard contractual clauses) to ensure adequate data protection.
6. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Aggregated or anonymized data may be retained indefinitely.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent (where applicable)
- File a complaint with your local data protection authority
a. For Users in the European Economic Area (EEA), United Kingdom (UK), and Switzerland: You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure (Right to be Forgotten): Request the deletion of your personal data under certain conditions.
- Restrict Processing: Request that we limit the processing of your data.
- Data Portability: Request that we provide your data in a machine-readable format.
- Object to Processing: Object to our processing of your data based on legitimate interests.
- Withdraw Consent: Withdraw your consent at any time where we rely on it to process your data.
b. For Users in California and other US States with applicable privacy laws: You have rights which may include:
- Right to Know: To know what personal information is being collected, used, shared, or sold.
- Right to Delete: To request the deletion of your personal information.
- Right to Opt-Out of Sale/Sharing: We do not sell your personal information.
- Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
c. For Users in Canada: You have rights under PIPEDA to access and request correction of your personal information that is in our custody or under our control.
To exercise any of these rights, please contact us at privacy@adscopilot.com. We will verify your identity before processing your request. You also have the right to file a complaint with your local data protection authority.
8. Data Security
We take reasonable and appropriate measures to protect your data from unauthorized access, use, alteration, or disclosure. However, no method of transmission or storage is 100% secure.
9. Children's Privacy
The Application is not intended for users under the age of 16. We do not knowingly collect data from children. If we become aware that data has been collected from a minor, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify users via the Application or other means. Continued use of the Application after changes constitutes your acceptance.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Knower Tech
10130 103 St NW #2000
Edmonton, Alberta, Canada T5J 3N9
Email: privacy@adscopilot.com